Privacy Policy

This policy explains how Rydale Roof Repair handles personal information. We are a roofing repairs business covering Malton, Pickering, Scarborough, Kirby, York and Bridlington. This policy is written for the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who is responsible

Rydale Roof Repair is the data controller for personal information we hold about you. If you have a question about this policy or about your information, contact us by telephone or WhatsApp on 07389 825694.

What this policy covers

The information we handle comes from telephone and WhatsApp enquiries, from notes we keep about a job, and from ordinary server logs when you visit the website.

Information we handle

• Telephone enquiries. If you call us, we receive your telephone number and anything you tell us about the job, such as the town, the property and the roof problem.
• WhatsApp enquiries. If you message us on WhatsApp, we receive your mobile number, your display name on WhatsApp, the message content, and any photographs you send of the roof.
• Follow-up about a job. If we take on work, we may keep notes of the address you give us, the work agreed, and any later messages needed to complete it.
• Website logs. Our hosting provider may record technical data such as IP address, browser type, date and time of visit, and the pages requested. This is standard server logging, not a marketing list.

How we use it

We use this information to answer your enquiry, to arrange a visit or a repair, to keep in touch about the job, and to keep a record of work carried out. We do not sell your information. We do not use it for bulk marketing.

Lawful basis

We rely on the following bases under UK GDPR:

• Steps at your request before a contract, and performance of a contract (Article 6(1)(b)), where you ask us to look at a roof or we carry out a repair.
• Legitimate interests (Article 6(1)(f)), to answer calls and messages, to run the website securely, and to keep records of work for a reasonable period.

You do not have to share photographs or extra detail, but without a way to reach you we cannot respond to an enquiry.

Who we share it with

We only share information where it is needed to run the business or where the law requires it. That may include:

• Our website host, who processes server logs.
• WhatsApp (Meta Platforms Ireland Limited) when you choose to message us through their service. Their handling of your data is covered by WhatsApp's own privacy policy.
• Google, if you view the map on the Contact section. The map is provided by Google Maps and may set cookies or collect technical data under Google's privacy policy.
• Professional advisers, insurers or a trades body, if a claim or dispute arises.
• The police, HMRC or another authority, if we are required by law to do so.

We do not pass your details to unrelated third parties for their marketing.

How long we keep it

We keep enquiry details for as long as we need them to deal with the job and any follow-up. Where work is carried out, we may keep records for a longer period so we can answer questions about that work. Hosting logs are kept only as long as the host retains them for security and operation of the server. We then delete or anonymise information that we no longer need.

Cookies and the map

This site does not set its own marketing or analytics cookies. If you open the Contact section, the embedded Google Map may store cookies or similar technology from Google. You can block third-party cookies in your browser settings. Blocking them may stop the map from loading.

Your rights

Under UK GDPR you have the right to:

• Ask for a copy of the personal information we hold about you (access)
• Ask us to correct inaccurate information (rectification)
• Ask us to delete information in certain cases (erasure)
• Ask us to restrict how we use it
• Object to processing based on legitimate interests
• Ask for information to be provided in a portable form, where the right applies

To use these rights, call or WhatsApp 07389 825694. We may need to confirm it is you before we release anything. You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator for data protection, at ico.org.uk.

Children

This website is aimed at homeowners and property owners. We do not knowingly collect information from children.

Changes

If we change how we handle information, we will update this page and the date at the top.